Terms of service

Terms of Service

OVERVIEW
This website is managed by Bray & Bloom. Throughout the site, the terms “we,” “us,” and “our” refer to Bray & Bloom. We provide this website, along with all related tools, services, and information, conditioned upon your acceptance of all terms, conditions, and notices outlined here.

By accessing our site or purchasing from us, you engage in our “Service” and agree to abide by these Terms of Service (“Terms”), including any referenced policies and additional conditions. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please review these Terms of Service carefully before using our site. By using any part of it, you agree to be legally bound by these Terms. If you do not agree, please discontinue use immediately. Any new features or tools added to the store will also be subject to these Terms.

You can review the most updated version of the Terms at any time on this page. We reserve the right to revise or replace any part of them by posting changes. Your continued use of the site after changes are posted will be considered acceptance of those updates.

Our store is hosted on Shopify Inc., which provides the e-commerce infrastructure we use to sell our products and services.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction, or that you are of legal age and have given us permission to allow your minor dependents to use this site.

You may not use our services for any unlawful or unauthorized purpose. You must not violate any laws, including copyright or trademark laws, during your use of the service.

It is strictly prohibited to transmit any destructive code, including viruses or malware. Violation of these Terms may result in immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your non-financial content may be transmitted unencrypted across networks and may undergo changes to adapt to various technical platforms. Credit card information is always encrypted during transfer.

You may not reproduce, duplicate, sell, or exploit any part of the Service or website without written permission from us.

Section headings are for convenience only and do not affect the meaning or interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if the information on this site is inaccurate, incomplete, or outdated. Content is provided for general purposes only and should not be your sole source for decision-making.

Historical data on the site is offered for reference only. We reserve the right to modify content at any time, but are not obligated to update any information. You agree to monitor the site for any changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICING
Prices of our products may change without prior notice. We also reserve the right to update, pause, or discontinue the Service (or any part of it) without notice.

We shall not be held liable to you or any third party for any modifications, price adjustments, or discontinuation of services.

SECTION 5 – PRODUCTS OR SERVICES
Some products or services may only be available online and may have limited quantities. These items are subject to return or exchange as per our Return Policy.

We aim to display products, including colors and images, as accurately as possible. However, we cannot guarantee color accuracy across different devices.

We reserve the right to limit product sales by person, region, or jurisdiction, and may do so on a case-by-case basis. We may limit quantities or discontinue items at any time. All product descriptions and pricing are subject to change without notice.

We do not guarantee that any product, service, or information will meet your expectations, nor that any errors will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION
We may refuse or cancel any order at our sole discretion. Limits may apply per person, per household, or per order. This includes orders under the same account, credit card, or shipping address.

If we change or cancel an order, we may attempt to notify you via the contact details you provided at checkout.

You agree to provide accurate, up-to-date purchase and account information, including your email, billing address, and payment details, to allow us to complete your transactions. For more information, please see our Return Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide access to tools developed by third parties, which we do not monitor or control.

You acknowledge that such tools are provided “as is” and “as available” without warranties or conditions of any kind. Your use of them is entirely at your own risk.

Future features or services introduced through the website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Some products, content, or services may contain links or materials from third parties. These external websites are not affiliated with us.

We are not responsible for examining or evaluating third-party content, and we assume no liability for any third-party materials, services, or websites.

You are responsible for reviewing and understanding third-party policies before engaging in any transactions with them.

SECTION 9 – USER FEEDBACK AND SUBMISSIONS
If you send us comments, suggestions, or other submissions (with or without a request), you agree that we may use, edit, copy, and publish them at any time without obligation or compensation.

We may, but are not required to, monitor or remove content that we believe is offensive, illegal, or in violation of any third-party rights.

You agree your comments will not infringe on the rights of others, contain unlawful material, or include harmful code. You are responsible for any feedback you submit.

SECTION 10 – PERSONAL INFORMATION
Submission of your personal information via the site is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be errors or omissions in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any of these without prior notice, including after you place an order.

SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
(a) for unlawful purposes;
(b) to violate any laws;
(c) to infringe upon intellectual property rights;
(d) to harass, abuse, insult, or discriminate;
(e) to transmit malicious code;
(f) to collect personal data;
(g) to interfere with security features.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free.

We are not responsible for any loss or damages resulting from your use of the site or a breach of these Terms.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Bray & Bloom, its affiliates, and its team members from any claims or demands, including legal fees, resulting from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY
If any provision in these Terms is determined to be unlawful or unenforceable, the rest of the Terms shall remain valid and enforceable to the fullest extent allowed by law.

SECTION 16 – TERMINATION
These Terms remain in effect until terminated by you or us. You may terminate at any time by notifying us or ceasing use of the site.

We may terminate this agreement without notice if you breach these Terms, and you will remain liable for any outstanding payments.

SECTION 17 – ENTIRE AGREEMENT
These Terms and all policies posted on the site represent the full agreement between you and us, replacing any prior communications or agreements.

Our failure to enforce any provision does not constitute a waiver of that provision.

SECTION 18 – GOVERNING LAW
These Terms of Service and any agreements for Services provided shall be governed by and interpreted in accordance with the laws of the Netherlands.

SECTION 19 – CHANGES TO TERMS
You may view the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to the website. Continued use of the site after changes are posted signifies your acceptance.

SECTION 20 – CONTACT INFORMATION

Store Name: Bray & Bloom (part of Kitchen Royal)
Company Address: Parelweg 11, 1812RS, Alkmaar, Netherlands

Chamber of Commerce Number: 80015298
VAT-No: NL003380284B15

Email: info@braybloom.com
Phone Number: +31 85 060 4214

Opening hours customer service

Monday - Friday: 09:00 - 17:30 (GMT+1)
Saturday: 10:00 - 15:00 (GMT+1)
Sunday: Closed
We aim to respond within 24 hours.