Frequently Asked Questions
Welcome to the Bray & Bloom FAQ page.
We’re here to help you have the best possible shopping experience. If you don’t find your answer below, feel free to reach out to our support team.
1. How long will it take to receive my order?
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
Please refer to our Shipping Policy for full details.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, visit our Shipping Policy.
3. What if I receive a defective product?
If you receive a defective item, we’ll replace it at no extra cost. Please contact our support and return the item within 30 days. See our Return & Refund Policy for details.
4. Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. Please contact us within that period to cancel your order.
5. What is your return policy?
We offer a hassle-free return process. Visit our Return & Refund Policy for full return instructions.
6. When will I receive my refund after returning a product?
Refunds are typically processed within 7 business days of receiving and inspecting your return. Timing may vary depending on your payment provider.
7. Do you offer any warranties or guarantees on your products?
Yes, we offer a 30-day warranty on all purchases. Full details can be found in our Return & Refund Policy.
8. How can I contact customer support?
You can contact us via our Contact Page or by emailing info@braybloom.com
9. Do you ship internationally?
We currently ship exclusively within the United Kingdom.
10. Do you have a physical store?
No, Bray & Bloom is an online-only store. This helps us offer better prices and a wider range of products.
11. Can I place a bulk order for my business or organisation?
Absolutely! For wholesale or bulk orders, please contact us directly at info@braybloom.com
12. What is the process for exchanging a product?
Exchanges are handled through our return system. For details, see our Return & Refund Policy.
13. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can follow your parcel’s journey using the link provided. Click here