Shipping policy

Shipping Policy 

At Bray & Bloom, our priority is to deliver a seamless and reliable shopping experience for all UK customers. That’s why we offer free shipping across the United Kingdom on every order — no minimum spend required.

Shipping Locations
This policy applies to all orders shipped to addresses within the United Kingdom.

Delivery Estimates
Here’s what you can expect when placing your order:

• Order Cutoff Time: 5:00 PM (GMT+1). Orders placed after this time will be processed the next working day.
• Processing Time: 1–2 working days (Monday–Friday). Your order will be prepared and dispatched during this time.
• Transit Time: 6–8 working days (Monday–Friday).
• Estimated Total Delivery Time: 7–10 working days from the time of order.

Our Delivery Partners
We work with trusted UK couriers to ensure safe and timely delivery:

• Royal Mail

• Hermes (Evri)

• DPD

• Parcelforce

Shipping Fees
Free Standard Shipping on all orders shipped within the UK.

Delivery Issues
In the event of any delivery problems — such as delays, missing parcels, or damaged packages — please contact our customer support team right away. We’ll do everything we can to resolve the issue promptly.

Tracking Your Order
Once your order has been shipped, you’ll receive an email containing your tracking number. You can use this to follow your parcel’s progress via our Order Tracking page.

Questions?
Visit our FAQs section or reach out to our friendly customer service team.

Contact Details:

Store Name: Bray & Bloom (part of Kitchen Royal)
Company Address: Parelweg 11, 1812RS, Alkmaar, Netherlands

Chamber of Commerce Number: 80015298
VAT-No: NL003380284B15

Email: info@braybloom.com
Phone Number: +31 85 060 4214

Opening hours customer service

Monday - Friday: 09:00 - 17:30 (GMT+1)
Saturday: 10:00 - 15:00 (GMT+1)
Sunday: Closed
We aim to respond within 24 hours.