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About Bray & Bloom
At Bray & Bloom, we don’t just create lighting we craft atmosphere.
Not just for how it looks, but for how it feels. Calm. Balanced. You.
Frequently Asked Questions
We’re here to answer your questions
Can I return or exchange my order?
Absolutely.
If something’s not right, we’ll make it right.
Returns and exchanges are possible within 30 days of delivery (unworn, original condition).
Please contact us here and we'll guide you through the process.
How long does it take to receive my order?
We’re currently handling a high volume of orders.
All orders ship within 1-2 business days. Delivery typically takes 6-8 business days, depending on your location in United Kingdom. The total shipping time is up to 7-10 business days.
We currently deliver exclusively within United Kingdom.
You’ll receive full shipping details at checkout and in your confirmation email.
How can I track my order?
Once your order ships, you’ll get an email from us with a Track & Trace link.
You can also check your order status anytime via our dedicated tracking page on the webshop.
Questions? Just send us an email here and we'll be happy to answer all your questions.
You can also check here where your order is track my order
How much is shipping?
Good news: shipping is free on all orders within the UK no matter the order value.
No hidden fees. No surprises. Just free delivery, always.
How can I contact you?
Got questions, feedback, or need a hand?
You can always reach us through the contact form on our website or drop us a line at info@braybloom.com